Privacy Policy

Murchison Property Group Pty Ltd (trading as Vantage Property Collective) understands the importance of your privacy and recognises that the protection of personal information is a serious responsibility.

We are committed to managing personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, hold, use and disclose personal information, and your rights in relation to the personal information we hold.

1. What is Personal Information

“Personal information” means information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether the information is true or not and whether it is recorded in a material form or not.

2. Our Business Activities

Vantage Property Collective provides services including:

• Owners corporation / strata management

• Residential property management

• Commercial property and facilities management

• Residential and commercial real estate agency services

• Project, developer and asset-related advisory services

• Ancillary services connected with property occupation, ownership and transactions

To deliver these services we must collect and use personal information relating to lot owners, committee members, residents, tenants, landlords, purchasers, vendors, contractors, consultants and other stakeholders.

3. What Information We Collect

The types of personal information we typically collect include:

• name, address and contact details

• date of birth and identification information (where required)

• emergency contact details

• ownership or tenancy details

• financial information including bank details and payment history

• employment or company details

• communications and correspondence with us

• records relating to maintenance, incidents or compliance matters

• information required under relevant property and agency legislation

You are not obliged to provide personal information. However, if you do not, we may be unable to provide services or perform our statutory or contractual functions.

4. How We Collect Information

We collect personal information in a variety of ways, including when you:

• engage us to provide services

• enter into a management, tenancy or sales arrangement

• complete forms, applications or authorities

• correspond with us by phone, email or online

• use our websites or portals

• attend meetings or inspections

• apply for employment with us

We may also receive information from third parties such as developers, owners corporations, landlords, tenants, service providers, government bodies, referees or publicly available records.

5. Why We Collect, Hold, Use and Disclose Information

We collect and use personal information so we can:

• deliver strata, property management and real estate services

• comply with legal and regulatory obligations

• maintain registers and records

• arrange repairs, maintenance and access

• manage trust accounts and financial transactions

• communicate with stakeholders

• obtain professional advice

• manage insurance and risk

• market properties or services where permitted

• recruit and manage personnel

6. Secondary Uses

We may use or disclose information for a purpose other than the primary purpose where:

• you have consented

• you would reasonably expect the use or disclosure

• it is required or authorised by law

• it is necessary to lessen or prevent a serious threat

• it relates to enforcement or regulatory activities

7. Disclosure to Third Parties

In providing our services, we commonly disclose personal information to:

• owners corporations and committees

• landlords, tenants, buyers and sellers

• contractors and maintenance providers

• utilities and service authorities

• insurers, brokers and valuers

• lawyers, accountants and professional advisers

• software and technology providers

• government and regulatory bodies

• debt recovery agencies

We do not sell personal information.

8. Storage and Security

We hold personal information in both electronic and physical formats.

We take reasonable steps to protect information from misuse, interference, loss, unauthorised access, modification or disclosure. These steps include:

• access controls and permissions

• password protection and multi-factor authentication

• secure servers and cloud environments

• contractual confidentiality obligations with suppliers

• physical security at our offices

• staff training and governance controls

While we take reasonable precautions, no data transmission or storage environment can be guaranteed to be completely secure.

9. Overseas Disclosure

Some of our technology partners, contractors or service providers may store or access data outside Australia.

Where this occurs, we take reasonable steps to ensure that overseas recipients handle personal information in a manner consistent with Australian privacy law.

10. Data Retention

We retain personal information for as long as it is reasonably required for our business or legal purposes.

Where we no longer require the information and are not required by law to retain it, we will take reasonable steps to destroy or de-identify it.

11. Access and Correction

You may request access to the personal information we hold about you and request corrections if you believe it is inaccurate, out-of-date, incomplete, irrelevant or misleading.

Requests should be made in writing to our office.

We will respond within a reasonable period (generally within 30 days).

In some circumstances, we may refuse access as permitted by law. If we do, we will explain why.

We may charge a reasonable administrative fee where a request requires substantial effort.

12. Identity Verification

For certain requests, particularly those involving financial or tenancy information, we may require proof of identity before providing access.

13. Notifiable Data Breaches

If we experience a data breach that is likely to result in serious harm, we will act in accordance with the Notifiable Data Breaches scheme, including notifying affected individuals and the Office of the Australian Information Commissioner where required.

14. Complaints

If you have a concern or complaint about how we handle personal information, please contact us.

Email: info@vantagepropertycollective.com.au
Phone: (03) 9998 0453
Address: 88 Langridge Street, Collingwood VIC  3066

We will investigate and aim to respond within 30 days.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner.

15. Website & Digital Platforms

Our websites and portals may collect technical information such as IP address, browser type and usage data through cookies and analytics tools.

This information helps us improve services and user experience.

You can adjust your browser settings to refuse cookies, although some functionality may be affected.

15. Marketing Communications

Where permitted, we may use contact details to provide information about properties, services or industry updates.

You may opt out at any time by using unsubscribe functions or contacting us.

26. Changes to This Policy

We may update this Privacy Policy from time to time.

The current version will always be available on our website.